omegabet Platform Privacy Notice

This page describes what we collect when you use omegabet and how we keep that data protected. We at omegabet collect personal information—your email, name, date of birth, national ID number—during account registration and identity verification. We also collect transactional data when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), place sportsbook bets on Liga 1 or Piala AFF fixtures, engage with live-dealer tables, or play slot games.

We use this data to verify your identity, process deposits and withdrawals, settle bets, detect fraud, comply with regulatory obligations, and provide customer support. We encrypt sensitive data in transit and at rest using industry-standard protocols. We do not sell your personal information to third parties. We retain your data only as long as needed to deliver our services and meet legal requirements.

Below, we outline what data we collect, how we process it, your rights, and how you can contact us with privacy questions or requests.

What Data We Collect on omegabet

We at omegabet collect several categories of data from our users. During account registration, we collect your email address, full name, date of birth, and national identification number. We require this information to verify your identity and confirm that you meet age requirements for our platform.

When you deposit funds, we record the amount, payment method, and transaction timestamp. Our payment processors (the entities handling DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers) also retain records of these transactions on their own systems. We do not store your full payment card numbers; instead, we use tokenisation so that your card details remain with the payment processor.

We collect betting and gaming data whenever you place a sportsbook wager, engage with a live-dealer table, or spin a slot game. This includes the bet amount, the market or game you selected, the time of the transaction, and the outcome. We also collect device information—your IP address, browser type, device model, and operating system—to prevent fraud, detect multiple accounts, and troubleshoot technical issues.

Identity data: Name, date of birth, national ID number, address.
Contact data: Email address, phone number (if provided).
Financial data: Deposit and withdrawal amounts, payment method, transaction IDs.
Gaming data: Bets placed, games played, outcomes, session duration, balance history.
Device data: IP address, device fingerprint, browser type, operating system, app version.
Support data: Messages you send to our customer support team, complaint records, correspondence.

Cookies and tracking: We use cookies to store your login session, remember your language preference, and track user behaviour for platform improvement. You may disable cookies in your browser settings, but doing so may limit your ability to access omegabet features.

How We Use Your Data

We use the data we collect for the following purposes. First, we verify your identity during registration and ongoing account monitoring to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. Second, we process your deposits and withdrawals, matching your payment method to your account balance and ensuring funds reach the correct recipient.

Third, we settle your bets—determining whether your sportsbook predictions on Liga 1 or Piala Indonesia fixtures won or lost, calculating live-dealer table outcomes, and crediting or debiting your balance. Fourth, we use device data and transaction patterns to detect fraud, prevent money laundering, and block duplicate accounts. Fifth, we analyse gaming data to understand user preferences, improve our platform features, and optimise game performance.

Sixth, we provide customer support—responding to your inquiries, resolving complaints, and assisting with account issues. Seventh, we comply with legal obligations, including regulatory reporting, tax compliance, and law-enforcement requests. We may share data with authorities if required by law.

Third-Party Data Processors and Our Servers

We at omegabet use third-party services to deliver our platform. Our servers may be located outside your country of residence. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle deposit and withdrawal transactions; these entities receive your payment method information and retain transaction records on their own infrastructure. We do not control how these payment providers store or process your data.

We may also use cloud storage providers to back up account data, analytics providers to measure user behaviour, and email service providers to send you account notifications and support responses. These vendors operate under data-processing agreements requiring them to protect your information and use it only for services we have contracted.

Payment processors: Handle deposit/withdrawal transactions; retain their own records subject to their privacy policies.
Cloud storage: We back up account data and transactional records using encrypted cloud services.
Analytics providers: Help us understand platform usage and optimise features (non-personally identifiable).
Email service: Delivers account notifications, password resets, and support responses.

Our omegabet Data Security Practices

We protect your data using industry-standard encryption. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive information at rest—passwords, identity documents, payment tokens—is encrypted using AES-256 encryption. We do not store unencrypted payment card numbers; instead, we use tokenisation so your card data remains with our payment processor.

We restrict access to personal data to authorised omegabet staff who need it to perform their duties. Our staff sign confidentiality agreements and receive training on data protection. We conduct periodic security audits and penetration testing to identify and remedy vulnerabilities. If we discover a data breach, we notify affected users and relevant authorities within the timeframes required by law.

How Long We Retain Your Data

We at omegabet retain your account data for as long as your account remains active. After you close your account, we retain your data for a standard retention period to comply with anti-money-laundering (AML) and regulatory requirements, typically between three and seven years depending on jurisdiction. We then delete or anonymise your information unless we are legally required to retain it longer.

Transactional records—deposits, bets, withdrawals—are retained for the same duration as your account data. This retention allows us to respond to user inquiries, defend against disputes, and meet regulatory obligations. Device data and cookies are retained for shorter periods, typically between 12 months and 24 months, unless you remain an active user.

Your Rights Regarding Your Data

We recognise that you have rights over your personal data. You may request access to all data we hold about you by contacting our support team. We will provide a copy of your personal information in a structured, commonly used format. You may request correction of inaccurate data; we will update your records if we verify that a correction is warranted.

You may request deletion of your account and associated data, subject to legal and regulatory limitations. If you request deletion, we will anonymise or remove your personal information from active systems, but we may retain data required by anti-money-laundering law. You may also request that we restrict processing of your data (for example, limiting how we use your device data) or object to specific processing activities.

Jurisdiction notice: Our services are available only where local law permits. We comply with applicable data-protection laws in jurisdictions where we operate. If you are located in a jurisdiction with specific data-protection rights (such as the EU), those rights apply to your personal data held by omegabet.

Contacting Us About Privacy

If you have questions about how we collect or use your data, or if you wish to exercise your rights (access, correction, deletion, restriction), contact our support team via email or in-app messaging. We acknowledge privacy requests within standard response windows and respond to your inquiry within timelines required by law. We may request additional information to verify your identity before processing your request.

We at omegabet take your privacy seriously. Our privacy practices reflect our commitment to transparency and compliance with applicable law. We do not sell your data to marketers or advertisers. We do not use your data beyond what is necessary to deliver our services and meet legal obligations. If our privacy practices change materially, we notify you via email and on our platform.